Browsing: Voice
“This call may be monitored or recorded for quality assurance purposes.” This ubiquitous contact center recording greets us when we…
Here at The UC Buyer we’ve talked about SIP (Session Initiation Protocol) and SIP Trunking many times. We covered the basics,…
Gartner’s recently released Critical Capabilities for Unified Communications report is great reading, and contains the usual breakdown of major players in the…
Here’s a crazy stat for you: 76% of the 5.3 million small and medium businesses in the U.S. say they…
One of the Biggest Deals in the UC & C Space in Years is…well…it’s Not Happening. Last week Polycom backed…
The way we use voice communications in business has changed more in the last 10 years than it has in…
We recently published a post called ‘5 questions SMBs must ask and answer before implementing UCaaS or Hosted VoIP’. It…
If you’ve been following The UC Buyer, or you’ve just heard the incessant buzzing sound coming from the marketplace, you’ll know…
This article is not about the business case, the benefits or the use cases for a small or medium sized…
As regular followers of The UC Buyer know, we keep our eyes and ears tuned to the latest trends in…
As Unified Communications solutions become more widely deployed, companies are beginning to take advantage of them to expand their customer…
Skype for Business, Cisco Jabber, Avaya Aura or take your pick of dozens of UCaaS platforms. These solutions are being…
In this informative podcast with Jason Forehand from RedSky, we discuss e911 (Enhanced 911) and how the evolving communications landscape is…
A few years back I wrote an article I called The Phone is Dead! Long Live the Audio Endpoint, in which…
While walking around Enterprise Connect a few weeks ago, there was a lot of buzz about huddle rooms. The focus was…
We’ve talked a lot about SIP trunking at the UC Buyer. In fact, it’s hard not to when a technology…
As we highlighted in a recent infographic, the headset market is booming and a big reason for that is the growth of…
You probably won’t be surprised that schools are moving to the cloud, just like everyone else. For example, I just received…
Deskphones have proved to be remarkably resilient in the face of a rapidly changing communication and collaboration revolution. We dig…
Regardless of how much we all love our iPhones, Microsoft still dominates the business world. Windows and Office are still…