Browsing: Contact Center
Within a call center queue there exists the opportunity to tailor your messaging for best impact. Entrance messages, Messages on…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
Is your phone system reaching the end of its life? Perhaps there are features you would like that aren’t supported…
As you’re hunting around for wireless headsets to go with your unified communications implementation (because, as we’ve discussed, a proper headset is crucial…
On the surface, contact centers seem to evoke an image of a very specific deployment. Rows of cubicles, with telephone…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
As contact centers adopt more channels through which to communicate with customers and prospects, they would do well to reconsider…
Average Handle Time This metric is one of the most commonly used to rate an agent’s performance due to the…
Michael Cromwell and Dave Gilbert had a chance to ask Alan Rihm, CEO of Coredial about his thoughts on the CPaaS industry. “What’s…
According to the CEO of CafeX, Rami Musallam, advanced collaboration is all about finding ways to eliminate friction in internal…
The world just seems to move faster every year, so it is no wonder that many of us yearn for…
Customer Experience Management (CEM) is quickly becoming a strategic imperative for brands in a multitude of industries. And it’s no…
“This call may be monitored or recorded for quality assurance purposes.” This ubiquitous contact center recording greets us when we…
Over the past year, we’ve covered the accelerating trend around businesses embedding communications capabilities in existing web and business applications.…
Customer engagements have changed more over the last five years than they have in the previous thirty, according to Natalie…
If you’ve been following The UC Buyer, or you’ve just heard the incessant buzzing sound coming from the marketplace, you’ll know…
As regular followers of The UC Buyer know, we keep our eyes and ears tuned to the latest trends in…