As Unified Communications solutions become more widely deployed, companies are beginning to take advantage of them to expand their customer service beyond the walls of their contact center. In this information-filled podcast, I discuss this accelerating trend with John Cray, the VP of Product Management for Contact Center Solutions at Enghouse Interactive.
We discuss how businesses are working to integrate UC into their customer care process in a holistic manner, the types of technological challenges that need to be addressed to bring these disparate solutions together and how businesses and contact center agents are taking advantage of these new opportunities. If you are a business with a contact center and have deployed (or are considering deploying) UC, this is a must listen.
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