Browsing: Voice
Within a call center queue there exists the opportunity to tailor your messaging for best impact. Entrance messages, Messages on…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
As we all know, the business world is experiencing seismic shifts when it comes to technology and communications. A…
The race is on. Most 86% of small and medium businesses have already or are considering switching to cloud-based unified communications…
Is your phone system reaching the end of its life? Perhaps there are features you would like that aren’t supported…
You may have set up a hasty home office due to sudden and unexpected work-from-home orders. Working from the kitchen…
A few months ago, in the time before social-distancing, I had the chance to connect with an old college friend…
As you’re hunting around for wireless headsets to go with your unified communications implementation (because, as we’ve discussed, a proper headset is crucial…
Some companies, typically larger ones such as IBM and State Farm, have moved a portion of their workforce off of…
On the surface, contact centers seem to evoke an image of a very specific deployment. Rows of cubicles, with telephone…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
Migrating to a unified communications infrastructure can be tricky for companies with lots of legacy equipment to deal with, including…
There is a very simple answer to this question. We will get to that answer later on, but in the…
As contact centers adopt more channels through which to communicate with customers and prospects, they would do well to reconsider…
We all know the number of homes with a residential landline is shrinking, due to a variety of factors. Despite…
When calls are placed across the Public Switched Telephone Network, the carriers which connect that call from the originating party…
Within an organization that relies on salespeople to go out and present their products to others, you can find most…
A WAN, or Wide Area Network, is a computer network in which the computers connected may be far apart, as…
Auto attendants are intended to be a method of directing calls through a menu so the caller picks the best…
Technology is pervasive, it is found in every corner of modern life. Technology is abundant, with ever changing systems and…