Browsing: Employees
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
What will we see after the COVID-19 Pandemic? Even before the news cycle was dominated by terms like “stay at…
During its 20 year history, Broadsoft was at the forefront of innovation of cloud communications and collaboration software, developing much…
“Mobility”, as an industry term, refers to any application developed for a mobile device that facilitates business outside of a…
Mike Cromwell and Dave Gilbert had a chance to talk to Jeffrey Pearl of OTG Consulting, and the conversation went to how to treat your salespeople.…
When asked about emerging trends in sales, as it relates to the Telecommunications industry, Cristantos Hajibrahim, Chief Product Evangelist and founder…
So the bill was mysterious for the last time, or customer service just isn’t how you wanted. Maybe you’re sick…
Have you ever considered what your collaboration style is? What about your colleagues or your boss? In this podcast interview…
Businesses are on an unstoppable march towards efficient, open floor plan office spaces. The first iteration of this was the Open Space…
We recently published a post called ‘5 questions SMBs must ask and answer before implementing UCaaS or Hosted VoIP’. It…
Although video conferencing in the enterprise has been around for decades, many organizations and employees still find the use of…
As Unified Communications solutions become more widely deployed, companies are beginning to take advantage of them to expand their customer…
Skype for Business, Cisco Jabber, Avaya Aura or take your pick of dozens of UCaaS platforms. These solutions are being…
In this informative podcast with Jason Forehand from RedSky, we discuss e911 (Enhanced 911) and how the evolving communications landscape is…
As regular followers of The UC Buyer know, we love sharing the latest on how organizations are using communications technology…
As contact centers continue to adopt IP-based communications of various sorts, including voice and other unified communications applications, it opens…
While walking around Enterprise Connect a few weeks ago, there was a lot of buzz about huddle rooms. The focus was…
Regardless of how much we all love our iPhones, Microsoft still dominates the business world. Windows and Office are still…