Browsing: Best Practices
In a recent post we looked at the priorities companies need to keep in mind when migrating to a cloud-based unified communications…
Kevin Nethercott, CCO, and Veena Vadgama VP of Marketing at Telestax join Dave Gilbert on this podcast about their experience with sales, growth, and…
The race is on. Most 86% of small and medium businesses have already or are considering switching to cloud-based unified communications…
Although I’ve been a big fan of video conferencing for more than a decade I’ve been in more video conferencing…
Regardless of what your sell, customers are the key to growth. Retention and recruitment are key strategies frog growth, so…
In the grand scheme of things, installing new technology – be it a new computer system, upgraded phones, or even…
Mike Cromwell and Dave Gilbert had a chance to talk to Jeffrey Pearl of OTG Consulting, and the conversation went to how to treat your salespeople.…
As contact centers adopt more channels through which to communicate with customers and prospects, they would do well to reconsider…
Average Handle Time This metric is one of the most commonly used to rate an agent’s performance due to the…
Brian Ficek, director of Channel Sales at Bigleaf Networks talks about how they work with Managed Service Providers. An MSP most often…
For providers of software “fill in the blank” as a Service, accounting for monthly recurring charges becomes their lifeblood. But…
“This call may be monitored or recorded for quality assurance purposes.” This ubiquitous contact center recording greets us when we…
The way we use voice communications in business has changed more in the last 10 years than it has in…
We recently published a post called ‘5 questions SMBs must ask and answer before implementing UCaaS or Hosted VoIP’. It…
Customer engagements have changed more over the last five years than they have in the previous thirty, according to Natalie…
This article is not about the business case, the benefits or the use cases for a small or medium sized…
As regular followers of The UC Buyer know, we love sharing the latest on how organizations are using communications technology…
Every successful tech project I’ve ever worked on starts with an assessment to get the lay of the land in…
We’ve talked a lot about SIP trunking at the UC Buyer. In fact, it’s hard not to when a technology…
Regardless of how much we all love our iPhones, Microsoft still dominates the business world. Windows and Office are still…