Browsing: Business Case
In a recent post we looked at the priorities companies need to keep in mind when migrating to a cloud-based unified communications…
The race is on. Most 86% of small and medium businesses have already or are considering switching to cloud-based unified communications…
Is your phone system reaching the end of its life? Perhaps there are features you would like that aren’t supported…
Crisantos Hajibrahim of Prodoscore speaks about some pitfalls that may arise in the formation of your UCaaS sales approach. “One of the things…
As contact centers adopt more channels through which to communicate with customers and prospects, they would do well to reconsider…
At the CompTIA show in Las Vegas, I caught up with Harry Brelsford of 420MSP, which specializes in finding opportunities for emerging markets.…
When it comes to your UC deployment, whether it be on-prem, hybrid-cloud or UCaaS, I’m sure we can all agree…
According to the CEO of CafeX, Rami Musallam, advanced collaboration is all about finding ways to eliminate friction in internal…
The world just seems to move faster every year, so it is no wonder that many of us yearn for…
As more businesses migrate to cloud-based communications, whether Skype for Business Cloud PBX or a UCaaS platform, protecting the communications…
“This call may be monitored or recorded for quality assurance purposes.” This ubiquitous contact center recording greets us when we…
Have you ever considered what your collaboration style is? What about your colleagues or your boss? In this podcast interview…
I think we can all agree that when we think of Skype for Business, our thoughts don’t immediately rush to…
Open Source UC is consistently one of the most searched for terms on The UC Buyer. We dig in deeper…
Here at The UC Buyer we’ve talked about SIP (Session Initiation Protocol) and SIP Trunking many times. We covered the basics,…
In this insightful discussion with Derek Yoo, CTO of Fuze (formerly ThinkingPhones) we get into the details on the trends impacting the…
The way we use voice communications in business has changed more in the last 10 years than it has in…
Customer engagements have changed more over the last five years than they have in the previous thirty, according to Natalie…
If you’ve been following The UC Buyer, or you’ve just heard the incessant buzzing sound coming from the marketplace, you’ll know…
As regular followers of The UC Buyer know, we keep our eyes and ears tuned to the latest trends in…