Author: The UC Buyer

Employing UCaaS technology in your business may seem like a great choice to save money by offering predictable telecommunication costs, reducing onsite hardware and maintenance, and switching from capital expenditures to operational expenditures. The features in this new technology can also be used to provide better customer service. Get to the right person faster Automated call distribution services, such as auto attendants, hunt groups, and call queues allow your callers to reach the right department that can answer their question, but direct dialed numbers can empower repeat callers to reach the intended person immediately. Voicemail that can be sent via email…

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Is your phone system reaching the end of its life? Perhaps there are features you would like that aren’t supported by what you have now, or maybe your business is moving to a state where there is a more distributed workforce and communication is currently clumsier than you would like? You might not even know what you don’t know about modern, cloud-based communication platforms can offer, but the world is moving to the cloud – at some point you will need to move there as well. In any case, you have come to the right spot. This page will provide…

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How to Drive Participation and Engagement with a Remote WorkforceIn this article, Mike Cromwell distills advice about how to effectively manage a remote team, including four major categories and a dozen pieces of advice on keeping that remote staff engaged, participating, and performing. Infographic: The Benefits of Remote Working for Companies and WorkersThis infographic details some of the benefits for remote working, both for the employee as well as for the business. Employer benefits, employee benefits, and Technological drivers are quantified with data gathered from a survey conducted by ConnectSolutions. Now is the Time to Consider a Unified Communications Business…

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What Should Be Included in a Business Continuity Plan?In order to maintain profitability during and after a natural disaster, service interruption, or wide-scale medical emergency, you should have a Business Continuity plan. Jan Ritter of Voyant provides information and a guide to building that continuity plan, including information about SIP Trunking to maintain service, remote work strategies, and how you can use Unified Communications to best effect.Source: Voyant, March 12, 2020 Why Critical Event Management is Essential to Business ContinuityMany articles talk about what to do for business continuity within the scope of your organization. How to protect your employees…

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Free Offers Being Made to Get Market ShareMany manufacturers and service providers are offering rebate, discounts, and free trials of cloud-based collaboration and communication tools in order to facilitate a sudden need to move workers out of offices and into remote work. Andy Abrahamson shows us in this blog a few companies offering these tools, but also gives a list of the type of applications, clients, and even hardware to consider when working remote.Source: Andy Abrahamson, March 8, 2020 Microsoft: Our Commitment to Customers During COVID-19The impact of COVID-19 has companies scrambling to protect their employees and clients, often turning…

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How the Coronavirus is Already Rewriting the Future of BusinessHarvard Business School experts were asked to speculate how COVID-19 will impact business in a post-pandemic world. This article by Dina Gerdeman details these predictions, such as how organizations will develop trust-based cultures, how remote work will become strategic, and how leadership will be forced to engage their people to work together creatively. Eleven strategic forecasts to set your own business at the tip of the sword for upcoming changes.Source: Harvard Business School, March 16, 2020 Coronavirus Is a Preview of Our Self-Isolating FutureThe experiment into moving work from corporate offices…

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B2B Video Sales Meetings in the Time of CoronavirusThe COVID-19 outbreak is affecting business meetings across the globe, but that doesn’t mean that business can grind to a halt. B2B sales professionals can use virtual meetings to replace the in-person ones they are used to. In this article, Connect Leader offers advice about how to use tools like Zoom to close the deals and the dynamic impact that video conferencing has for sales.Source: Connect Leader, March 11, 2020 Best Practices for Hosting a Digital EventTravel restrictions and other concerns have put a spotlight on events that can be attended online,…

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How to Avoid the Time-Suck of Social Networks While Working at HomeWhen transitioning from a typical office environment to one with less oversight, there is a natural concern that your productivity may drop. This article by ZDNet offers advice on how to minimize the distraction that social media brings to a work-at-home arrangement. Tips on how to ration your time, turning off notifications, and even some software that can assist you.Source: ZDNet, March 18, 2020 Remote Work in the Era of CoronavirusMany businesses were ill prepared for moving much or all of their employees from in-office to remote working. This…

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Unified Communications as a Service (UCaaS) is a cloud delivery model that offers a variety of communications and collaboration applications and services. Offering similar capabilities to Unified Communications, UCaaS requires very little in the way of on premise equipment. Appealing to an OpEx heavy finance model, with far less in the way of CapEx, UCaaS brings the power of Unified Communications into a more accessible arena for small and medium businesses. Features UCaaS offers features such as instant messaging and presence, conference bridge and online meetings, team collaboration, and of course telephony. Many UCaaS providers also offer PBX replacement features such as auto…

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Jeffrey Pearl of OTG Consulting lets us know “in telecom and the IT side, there is so much information out there, the salesman should be prepared for a pretty educated buyer.” More so than in years before, buyers can approach everything from automobiles to Internet service armed with education. As a business, how should you prepare to handle educated customers? Information Overload According to recent statistics, there are over 144 Million websites with a .com domain alone. North America has the highest penetration rate on the Internet, with 88.1% of the population online. With so many sources for information, not all of it can…

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Whenever you have an opportunity to offer a product or service to some other party, the success of your offering is dependent upon the kind of discovery questions you use to get to the need. One way that people miss opportunities is by asking the wrong questions. Often times, especially in telecommunications, you can get interest in replacing a current system. Because of the fear of change, a lot of your clients will have no reason to think of new features that haven’t been part of their old system, and because the seller’s impulse is to not sell beyond the…

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Regardless of what your sell, customers are the key to growth. Retention and recruitment are key strategies frog growth, so lets discuss some tactics to help your business grow. Find Your Product Whether you are selling phone service or cosmetics, in order to position yourself in the market you must first know what it is you are offering to your customers. “The core of our platform is actually open-source,” says Patrick Sullivan, Co-founder of 2600hz, “and the reason we did that is that we want to keep ourselves accountable for what we’re building.” The founding principles of 2600hz rely on their customers…

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The merger is complete, and it is time to keep moving forward. With Avaya securing the merger with Ringcentral, what should VARs who use Avaya be prepared to do? Phil Edholm of BCStrategies offers some advice about the immediate impact. For your customers who are on an Avaya platform today, they will be forced to move. “In a way, every Avaya VAR should be thinking about how they want to run this play in their installed base… How do you present it as a smooth migration?” How do you give your clients the confidence to stay with you during a migration? Related Blog: What Happens…

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2019 has been an interesting year, for sure. 5G is rolling out, promising better data coverage. Avaya teased a merger with Mitel, then merged with Ringcentral instead. And the reliable hardware manufacturers Plantronics and Polycom formed the supergroup Poly. But the year was good for buyers and sellers both. As 2019 is winding down, let’s review some of the best UCBuyer articles of this year. For Buyers of UCaaS/CPaaS/NOCaaS Five Things Great Managers Do Before Leaving Their Telephony ProviderWhat Managers Need To Know About Cloud Based Call RecordingDesk Phones vs. Soft Phones for the SMB7 Practical Ways CPaaS Technology Can Improve Your BusinessMistakes Businesses Make When Implementing…

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It can be a scary occurrence when the company you work for merges with another. Whether the greater or lesser partner in that merger brings a great deal of angst to everyone involved.But what about when one of the partners your business utilizes merges with another? What kind of things can happen when a business you rely on undergoes a merger, and what should you be prepared to react or, or even take advantage of? What is a Merger Per Investopedia, “A merger happens when a company finds a benefit in combining business operations with another company in a way that…

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In the grand scheme of things, installing new technology – be it a new computer system, upgraded phones, or even access control like key locks – comes in two parts. The first one is the implementation, and it is concerned with making sure the machines and software work together as expected. While this is a time-consuming process, it is generally cut and dried. The next stage is a bit trickier, and it is adoption. In this part, the human beings that will use the system or service need to be not only made aware of how to use it, but…

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Mike Cromwell and Dave Gilbert had a chance to talk to Jeffrey Pearl of OTG Consulting, and the conversation went to how to treat your salespeople. “Your people are your best asset.” – Jeffrey Pearl Most businesses have some kind of sales team; the go-getters, the ones who chase a quota or grind the deals until they close. But, as Jeffrey Pearl states, “I would always dig in and try to figure out what made that person tick. Why are they there? Why are they in sales? Why are they working so hard?” By being frank and open in your coaching sessions with your sales team…

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Phil Edholm of PKE Consulting sat down with Mike Cromwell and Dave Gilbert, and the talk quickly went toward the topic of convergence in the communication arena. As Phil says, “When I talk ‘telephony’, I fundamentally am talking about an audio-based system that has access to the full number dialing plan of the PSTN.” He continues, “‘UC’ is the set of collaboration and communication functionality that is above telephony, and is used today in communication by individuals. And then the last thing is application communication, or ‘CPaaS’, which is really adding communication and statiation driven by an application representing a business process.” When we look at…

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Aaron Kaffin, VP of Marketing for Bigleaf Networks talked with Dave Gilbert recently and mentioned some of the misconceptions of SD-WAN. Related Blog: Managers Create Their Own Private Internet with SD-WAN What is SD-WAN? First off, SD-WAN is meant to “connect with MSPs and other solution providers in the ecosystem who are seeing” a challenge in connecting remote locations with each other. Basically, Software-Defined Wide Area Network (SD-WAN) is a specific application of software-defined networking (SDN) technology applied to WAN connections such as broadband internet, 4G, LTE, or MPLS. It connects enterprise networks over large geographic distances. It is a means to connect,…

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Phil Edholm talks with the UCBuyer about a variety of topics in this long video. Topics include: The next steps in digital convergenceThe problems of creating a communications platformMoore’s law in practiceMarketing to your customersHow to strategically invest your organization’s dollarsHow the Avaya merger affects partners and customersNet neutrality concerns

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