Browsing: Customer Journey
According to Enterprise Management 360, more than half of existing companies plan to move to Unified Communications as a Service in the near…
Employing UCaaS technology in your business may seem like a great choice to save money by offering predictable telecommunication costs,…
While the yellow pages may be a relic of a bygone era, telephones are still crucial to business. Almost two thirds…
In just a few short weeks, the way we work has changed dramatically – conferences and have been cancelled, schools…
William Balvanz is the Training Specialist at Voyant, LLC. He is a guest writer with The UCBuyer and would like to give…
Even a remote workforce can be a dynamic and engaged one. Teams of employees have moved from cubicles to collaboration…
In the past month the whole world has been rocked by the COVID-19 Coronavirus. The FUD, (fear, uncertainty and doubt)…
“Mobility”, as an industry term, refers to any application developed for a mobile device that facilitates business outside of a…
Unless you are more than 100 years old and you remember the Spanish Flu, nobody reading this article has lived…
As organizations face uncertainty and possible business disruptions due to the evolving news on the Coronavirus front, The UC Buyer’s…
So the bill was mysterious for the last time, or customer service just isn’t how you wanted. Maybe you’re sick…
Unified Communications as a Service (UCaaS) is a cloud delivery model that offers a variety of communications and collaboration applications…
Whenever you have an opportunity to offer a product or service to some other party, the success of your offering…
On the surface, contact centers seem to evoke an image of a very specific deployment. Rows of cubicles, with telephone…
Just a few years ago, cloud based communications were great for early adopters, those who are prepared for a few…
It can be a scary occurrence when the company you work for merges with another. Whether the greater or lesser…
In the grand scheme of things, installing new technology – be it a new computer system, upgraded phones, or even…
Phil Edholm of PKE Consulting sat down with Mike Cromwell and Dave Gilbert, and the talk quickly went toward the topic of convergence in the communication…
Aaron Kaffin, VP of Marketing for Bigleaf Networks talked with Dave Gilbert recently and mentioned some of the misconceptions of SD-WAN. Related…
Phil Edholm talks with the UCBuyer about a variety of topics in this long video. Topics include: The next steps…