Browsing: Voice
Within a call center queue there exists the opportunity to tailor your messaging for best impact. Entrance messages, Messages on…
The race is on. Most 86% of small and medium businesses have already or are considering switching to cloud-based unified communications…
Is your phone system reaching the end of its life? Perhaps there are features you would like that aren’t supported…
Migrating to a unified communications infrastructure can be tricky for companies with lots of legacy equipment to deal with, including…
As contact centers adopt more channels through which to communicate with customers and prospects, they would do well to reconsider…
When it comes to your UC deployment, whether it be on-prem, hybrid-cloud or UCaaS, I’m sure we can all agree…
The channel partners show has come and gone but wow! It left a mark. On April 9-12, 2019 Channel Partners…
Auto attendants are intended to be a method of directing calls through a menu so the caller picks the best…
Gartner’s recently released Critical Capabilities for Unified Communications report is great reading, and contains the usual breakdown of major players in the…
Here’s a crazy stat for you: 76% of the 5.3 million small and medium businesses in the U.S. say they…
We recently published a post called ‘5 questions SMBs must ask and answer before implementing UCaaS or Hosted VoIP’. It…
This article is not about the business case, the benefits or the use cases for a small or medium sized…
You probably won’t be surprised that schools are moving to the cloud, just like everyone else. For example, I just received…
Deskphones have proved to be remarkably resilient in the face of a rapidly changing communication and collaboration revolution. We dig…
The UCaaS (Unified Communications as a Service) or hosted UC market is growing like crazy. As we’ve covered previously, the market…
You have to admire the speed at which small and medium businesses are moving towards UCaaS (Unified Communications as a Service), or…
When you can get 750,000 people to agree on anything, you’re doing something right. And when you can get 750,000…
The market for unified communications as a service (UCaaS) offerings is taking off and it appears that small- and medium-sized businesses are…
Listen to this informative podcast featuring Urban Gillis, the VP of Channel Sales, North America for headset maker Jabra, as…
“WebRTC is making the leap from early adopters to early mainstream users.” That is one of the conclusions from the…