Browsing: Industry News
The question gets asked often enough to deserve a look, “are there any good open source Unified Communications solutions?” As…
In the past month the whole world has been rocked by the COVID-19 Coronavirus. The FUD, (fear, uncertainty and doubt)…
Unless you are more than 100 years old and you remember the Spanish Flu, nobody reading this article has lived…
As organizations face uncertainty and possible business disruptions due to the evolving news on the Coronavirus front, The UC Buyer’s…
Whenever you have an opportunity to offer a product or service to some other party, the success of your offering…
Regardless of what your sell, customers are the key to growth. Retention and recruitment are key strategies frog growth, so…
The merger is complete, and it is time to keep moving forward. With Avaya securing the merger with Ringcentral, what should…
It can be a scary occurrence when the company you work for merges with another. Whether the greater or lesser…
Phil Edholm talks with the UCBuyer about a variety of topics in this long video. Topics include: The next steps…
How large should your company’s portfolio be? How many services are the right number to offer, and at what point…
As contact centers adopt more channels through which to communicate with customers and prospects, they would do well to reconsider…
Average Handle Time This metric is one of the most commonly used to rate an agent’s performance due to the…
Each vendor has a different catalog of product to sell, services to implement, and their own story to tell. Even…
At the Channel Partners Expo 2019, Mike Cromwell had a chat with Dave George from Netsapiens about what excites him this year. netsapiens (PRNewsfoto/netsapiens)…
At KAZOOcon 2019, Darren Knapp of Poly gave a presentation to show off some of their new products, as well as define a philosophy for…
The channel partners show has come and gone but wow! It left a mark. On April 9-12, 2019 Channel Partners…
Mike Cromwell and Dave Gilbert speak with Cristantos Hijibrahim, Chief Product Evangelist for Prodoscore, about Google Next and what it means in…
Crisantos is a guest author for The UC Buyer. This article was originally published on LinkedIn I had the opportunity to…
As seems to be the case every month, there’s lots going on in the communications space and summer hasn’t slowed…
Was taking a few planned days off when I realized that everywhere I looked there was video conferencing news. Gartner’s…