Browsing: Contact Center
Here at The UC Buyer, we love sharing with our readers how the newest advances in technology are helping organizations…
In case it rains this weekend, or you just want some great topics to dig into while you’re enjoying your…
Improved interactions with customers and greater internal efficiency has always been the promise of WebRTC and with the standard solidifying…
As Unified Communications solutions become more widely deployed, companies are beginning to take advantage of them to expand their customer…
After years of waiting for the standard to become universal, Apple is finally supporting WebRTC in Safari and Microsoft is…
Multiple studies claim that remote workers may make up close to 50% of the workforce within a five years, and few…
As contact centers continue to adopt IP-based communications of various sorts, including voice and other unified communications applications, it opens…
Contact Centers are evolving rapidly. As customers demand service how and when they want, contact centers are responding by providing…
Chat applications are cropping up all over, now almost ubiquitous on all sorts of web sites. Hang around for more…
WebRTC is reaching critical mass. Sure there are still some standards issues to be worked out, but it is estimated…
We’ve written a number of times about the changes coming to contact centers, from their support for customers using all…
I had a great conversation recently with Enzo Signore, the Chief Marketing Officer and Max Ball, the Product Marketing Manager…
A post I wrote late last year about WebRTC noted that more and more applications for the technology would be coming out…
When most people hear the name Vonage they likely think of the company that was an early leader in providing…
So, day one started out a little rough when the winter from hell in Boston struck again and postponed my…
It may seem hard to believe, but cloud-based contact centers have been around for some 15 years now, according to…
Businesses have traditionally looked at contact centers as a cost center….an important, customer-facing cost of doing business. Over the past…
It seems like voice-to-text technology is everywhere nowadays. Long gone are the days when Dragon was the only transcription game…
When politicians want to announce something, but make sure nobody talks about it, they make the announcement late on a…
According to the National Center for Health Statistics, 41% of all U.S. households have ditched their landline and were ‘wireless…