Browsing: Contact Center
Companies implement unified communications technology to foster easy, open communication among employees, customers and business partners, enabling them to easily…
You know that sound you hear when you walk onto a busy tradeshow floor? That loud, intense human buzzing? When…
In today’s Unified Communications world, there is more voice-based communications and collaboration happening then ever. Even though we all text like crazy,…
For at least a couple of years there’s been a lot of chatter about implementing video in contact centers, an…
Here’s a “wow, that happened fast” stat. According to CNNMoney, 2014 is the year that mobile app traffic accounted for a…
Imagine this scenario. You’re a financial advisor and you get a phone call while at your daughter’s soccer game from…
I was sound asleep at 6AM one morning a couple of January’s ago when my phone rang. Actually, my house…
When companies are mapping their unified communications strategy, they may not consider including digital signage as part of it. That…
As companies look to implement unified communications solutions, it’s often the contact center that’s at the forefront of the technology.…