Browsing: Telephony
Employing UCaaS technology in your business may seem like a great choice to save money by offering predictable telecommunication costs,…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
So the bill was mysterious for the last time, or customer service just isn’t how you wanted. Maybe you’re sick…
When building call flows, it is easy to think of the everyday situations, like who is part of which hunt…
When calls are placed across the Public Switched Telephone Network, the carriers which connect that call from the originating party…
“Welcome to San Diego. This is the site of KAZOOcon 2019.” – Dave Gilbert Three Key Parts of Communication with Blair…
Our own Dave Gilbert had a chance to chat with Sid Castle, channel account manager with Avaya, at the Channel Partner Expo…
Your cloud-based phone system works very well in the cloud, routing calls though auto attendants and voicemails. But at some…
Deskphones have proved to be remarkably resilient in the face of a rapidly changing communication and collaboration revolution. We dig…
For many companies deploying hosted Unified Communications (UCaaS), it may seem that getting employees on board should be simple. We had…
E911 is a critical life safety solution for businesses everywhere. It connects businesses and employees around the country to emergency…
So you’ve decided to update your small business’ communications systems and start taking advantage of modern collaboration capabilities to improve…