Managing Average Handle Time for Contact Center Efficiency Contact Center July 8, 2020 William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
Seven Steps to Improving Your Agent’s First Call Resolution Contact Center June 29, 2020 William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
Podcast: UC Devices Communications May 11, 2020 Even as more people work from home, there is still a tendency to prefer physical devices like desktop phones and…
Improving Productivity for Remote Workers: Top Tips for #WFH Collaboration March 30, 2020 In just a few short weeks, the way we work has changed dramatically – conferences and have been cancelled, schools…
