Which Contact Center KPI Reigns Supreme? Contact Center June 22, 2020 William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
Testing the Readiness of Your Network Prior to UCaaS Deployment Cloud September 13, 2016 Over and over at The UC Buyer we have heard that one of the biggest risks to Cloud-based UC is…
The Vital Role Monitoring and Testing Plays in Successful Omni-Channel Contact Centers Business Case June 27, 2016 If you’ve been following The UC Buyer, or you’ve just heard the incessant buzzing sound coming from the marketplace, you’ll know…
Podcast Series: Collaboration and the Internet of Things Business Case April 29, 2015 In this interview with Brady Bruce, the VP of Marketing and Strategic Aliances at Jupiter Systems, we discuss how feeds from…
Use Cases for Unified Communications Performance Monitoring – 2 Examples Where Monitoring and Management Deliver Real Business Value Business Case April 24, 2015 Unified communications implementations are difficult to effectively monitor and manage simply because there are so many components, and they’re not…
