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William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
When COVID-19 restrictive measures began to be enforced, working from home was a natural response to keep organizations running. Although…
Elka Popova is a Vice President and Senior Fellow at Frost & Sullivan. In this article she interviews Gave Gilbert, and she…
College professors spend years in school, and some of them have researched deeply into their field of study. Even a…
“Mobility”, as an industry term, refers to any application developed for a mobile device that facilitates business outside of a…
Whenever you have an opportunity to offer a product or service to some other party, the success of your offering…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
Regardless of what your sell, customers are the key to growth. Retention and recruitment are key strategies frog growth, so…
When building call flows, it is easy to think of the everyday situations, like who is part of which hunt…