Browsing: Employees
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
So the bill was mysterious for the last time, or customer service just isn’t how you wanted. Maybe you’re sick…
Although video conferencing in the enterprise has been around for decades, many organizations and employees still find the use of…
As regular followers of The UC Buyer know, we love sharing the latest on how organizations are using communications technology…
In a previous life, I made a good living helping companies salvage their CRM (customer relationship management) software implementations. Many…
As hot as the UC market is right now, you can still find reports and statistics showing discontent with the…
Companies that have implemented unified communications solutions likely inherently believe they are getting benefits from it, including improved employee communications, productivity and…
A few years back I was having breakfast with Jeff Pulver, the entrepreneur that started Vonage, and I asked him what…
Migrating to Unified Communications – especially UC with voice – can present many challenges to Small and Medium Businesses. The…