Browsing: Contact Center
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
Michael Cromwell and Dave Gilbert had a chance to ask Alan Rihm, CEO of Coredial about his thoughts on the CPaaS industry. “What’s…
Over the past year, we’ve covered the accelerating trend around businesses embedding communications capabilities in existing web and business applications.…
Customer engagements have changed more over the last five years than they have in the previous thirty, according to Natalie…
WebRTC is reaching critical mass. Sure there are still some standards issues to be worked out, but it is estimated…
When most people hear the name Vonage they likely think of the company that was an early leader in providing…
So, day one started out a little rough when the winter from hell in Boston struck again and postponed my…
Businesses have traditionally looked at contact centers as a cost center….an important, customer-facing cost of doing business. Over the past…
It seems like voice-to-text technology is everywhere nowadays. Long gone are the days when Dragon was the only transcription game…
According to the National Center for Health Statistics, 41% of all U.S. households have ditched their landline and were ‘wireless…
You know that sound you hear when you walk onto a busy tradeshow floor? That loud, intense human buzzing? When…
I was sound asleep at 6AM one morning a couple of January’s ago when my phone rang. Actually, my house…