Browsing: Business Case
In a recent post we looked at the priorities companies need to keep in mind when migrating to a cloud-based unified communications…
“This call may be monitored or recorded for quality assurance purposes.” This ubiquitous contact center recording greets us when we…
It’s been clear for a while now that UCaaS (Unified Communications as a Service) will play a huge role in…
For those of you in smaller metropolitan areas or rural locations you may not know what an ILEC is, but…
As we just reviewed when covering Broadsoft’s recent survey of their customers, small and medium businesses are looking at Unified Communications, VoIP,…
Voicemail, of all things, has been making a fair amount of news lately, with the likes of JP Morgan Chase…
In this podcast, we dig into how medium and larger businesses are leveraging UC and the role the cloud plays…
Polycom last week announced a couple of new desktop phones that the company says works with “a broad array of…
In this informative podcast interview with Marcus Schmidt, the Senior Director of Product Management from West IP Communications, we dig into…
With communications technology becoming increasingly integrated with network infrastructure and IT (some would say indistinguishable), more and more businesses are…
Businesses have traditionally looked at contact centers as a cost center….an important, customer-facing cost of doing business. Over the past…
Migrating to Unified Communications – especially UC with voice – can present many challenges to Small and Medium Businesses. The…
It’s winter in New England and those of us with school-age children know that when snow is in the forecast…
It’s becoming clear that if you’re not using SIP trunking for your wide-area IP-based communications, you are likely paying too much for…
For years the idea that videoconferencing can cut travel costs has been a strong selling point for the technology. Now…
Any organization that’s about to embark on a major unified communications project will likely become greatly concerned with network assessments…
Gartner recently released its 2014 Magic Quadrant report, complete with the usual shifting of a few names from one quadrant…
Like so many forms of communications, voicemail has been transformed in the last decade. Gone are the days when being…