Browsing: Best Practices
In a recent post we looked at the priorities companies need to keep in mind when migrating to a cloud-based unified communications…
Mike Cromwell and Dave Gilbert had a chance to talk to Jeffrey Pearl of OTG Consulting, and the conversation went to how to treat your salespeople.…
As contact centers adopt more channels through which to communicate with customers and prospects, they would do well to reconsider…
Regardless of how much we all love our iPhones, Microsoft still dominates the business world. Windows and Office are still…
You move into a new office space and implement a swank new unified communications suite, with all the bells and…
In previous posts we’ve discussed the basics of SIP Trunking and the business benefits it offers. Now I’d like to examine SIP…
A decade ago, the only person in an enterprise worried about managing and maintaining a fleet of headsets was the…
++++++++++++++ Guest Post ++++++++++++++ Although ISDN has performed well over the years in the area of voice quality, its lack…
As unified communications applications become more prevalent, it’s only natural that users and enterprises will come to rely on them…