Multiple studies claim that remote workers may make up close to 50% of the workforce within a five years, and few areas have been impacted by the rise of remote workers more quickly than the contact center.
Related: Download the ICMI Guide on Contact Center Metrics
In this podcast interview with Mayur Anadkat, the VP of Product Marketing of Five9, we dig into how quickly this trend is accelerating, the challenges that workers and managers need to overcome, and the technology required to ensure remote agents are successful, among other topics.
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