Browsing: Telephony
Employing UCaaS technology in your business may seem like a great choice to save money by offering predictable telecommunication costs,…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
While the yellow pages may be a relic of a bygone era, telephones are still crucial to business. Almost two thirds…
In just a few short weeks, the way we work has changed dramatically – conferences and have been cancelled, schools…
Cloud-based technology like Unified Communications is made for telework. Below is some information about telecommuting leading up to the aggressive…
“Mobility”, as an industry term, refers to any application developed for a mobile device that facilitates business outside of a…
As organizations face uncertainty and possible business disruptions due to the evolving news on the Coronavirus front, The UC Buyer’s…
So the bill was mysterious for the last time, or customer service just isn’t how you wanted. Maybe you’re sick…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
In the grand scheme of things, installing new technology – be it a new computer system, upgraded phones, or even…
There is a very simple answer to this question. We will get to that answer later on, but in the…
Schedule call routing is a useful service that will prohibit calls from going to places such as hunt groups and…
When building call flows, it is easy to think of the everyday situations, like who is part of which hunt…
When building call flows, it is easy to think of the everyday situations, like who is part of which hunt…
Most often, people think of call queues and call centers as something that does a very specific thing. Frequently, this…
Call recording has been a component of office phone lines for decades. Useful for gathering information about the calls themselves,…
When calls are placed across the Public Switched Telephone Network, the carriers which connect that call from the originating party…
In order to incorporate analog equipment, such as overhead paging, older style conference phones and fax machines into a VoIP…
Power over Ethernet, or PoE, describes a system that passes electrical current along twisted pair wiring, like that which is…
“Welcome to San Diego. This is the site of KAZOOcon 2019.” – Dave Gilbert Three Key Parts of Communication with Blair…