Browsing: Leadership
According to Enterprise Management 360, more than half of existing companies plan to move to Unified Communications as a Service in the near…
College professors spend years in school, and some of them have researched deeply into their field of study. Even a…
Even a remote workforce can be a dynamic and engaged one. Teams of employees have moved from cubicles to collaboration…
In the past month the whole world has been rocked by the COVID-19 Coronavirus. The FUD, (fear, uncertainty and doubt)…
Some companies, typically larger ones such as IBM and State Farm, have moved a portion of their workforce off of…
Unless you are more than 100 years old and you remember the Spanish Flu, nobody reading this article has lived…
Mike Cromwell and Dave Gilbert had a chance to talk to Jeffrey Pearl of OTG Consulting, and the conversation went to how to treat your salespeople.…
Average Handle Time This metric is one of the most commonly used to rate an agent’s performance due to the…
Guest Post by Michael Kienzle Is your company’s BYOD (Bring Your Own Device) policy leaving your IT team feeling a bit…