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Unless you are more than 100 years old and you remember the Spanish Flu, nobody reading this article has lived…
So the bill was mysterious for the last time, or customer service just isn’t how you wanted. Maybe you’re sick…
Unified Communications as a Service (UCaaS) is a cloud delivery model that offers a variety of communications and collaboration applications…
Jeffrey Pearl of OTG Consulting lets us know “in telecom and the IT side, there is so much information out there, the salesman…
Whenever you have an opportunity to offer a product or service to some other party, the success of your offering…
On the surface, contact centers seem to evoke an image of a very specific deployment. Rows of cubicles, with telephone…
Just a few years ago, cloud based communications were great for early adopters, those who are prepared for a few…
William Balvanz is the Training Specialist at Voyant, a US-based UCaaS provider. He has years of experience in the call center…
Regardless of what your sell, customers are the key to growth. Retention and recruitment are key strategies frog growth, so…
The merger is complete, and it is time to keep moving forward. With Avaya securing the merger with Ringcentral, what should…
It can be a scary occurrence when the company you work for merges with another. Whether the greater or lesser…
In the grand scheme of things, installing new technology – be it a new computer system, upgraded phones, or even…
Mike Cromwell and Dave Gilbert had a chance to talk to Jeffrey Pearl of OTG Consulting, and the conversation went to how to treat your salespeople.…
Aaron Kaffin, VP of Marketing for Bigleaf Networks talked with Dave Gilbert recently and mentioned some of the misconceptions of SD-WAN. Related…
Phil Edholm talks with the UCBuyer about a variety of topics in this long video. Topics include: The next steps…
Jeffrey Pearl of OTG Consulting shares his insights on a variety of topics in this hour long video. Topics include:…
Migrating to a unified communications infrastructure can be tricky for companies with lots of legacy equipment to deal with, including…
There is a very simple answer to this question. We will get to that answer later on, but in the…
Schedule call routing is a useful service that will prohibit calls from going to places such as hunt groups and…
When building call flows, it is easy to think of the everyday situations, like who is part of which hunt…