Browsing: Best Practices
You move into a new office space and implement a swank new unified communications suite, with all the bells and…
In a previous life, I made a good living helping companies salvage their CRM (customer relationship management) software implementations. Many…
In previous posts we’ve discussed the basics of SIP Trunking and the business benefits it offers. Now I’d like to examine SIP…
For many companies deploying hosted Unified Communications (UCaaS), it may seem that getting employees on board should be simple. We had…
So you’ve decided to update your small business’ communications systems and start taking advantage of modern collaboration capabilities to improve…
As hot as the UC market is right now, you can still find reports and statistics showing discontent with the…
So you’ve finally decided it’s time for your business to move off of your old PBX and move to Cloud…
As WebRTC gains favor (and it is, as this infographic makes clear), it only stands to reason that companies will want…
A decade ago, the only person in an enterprise worried about managing and maintaining a fleet of headsets was the…
When it comes to communications, there is no more heavily regulated industry than healthcare. Patient privacy is taken very seriously,…
Customers have typically had only a couple of options for how to back up the unified communications implementations in their…
With Skype for Business now a reality, the question arises: what’s involved in migrating to the new platform from Lync?…
++++++++++++++ Guest Post ++++++++++++++ Although ISDN has performed well over the years in the area of voice quality, its lack…
Just like many of you, my method of communicating with colleagues and customers has changed dramatically over the last several…
As more companies, large and small, deploy UC solutions, they are looking for ways to effectively test, monitor and manage…
All companies these days pay at least some attention to security; it’s hard not to when news breaks about major…
Imagine you work in a call center and every so often you pick up a call and hear nothing but…
As unified communications applications become more prevalent, it’s only natural that users and enterprises will come to rely on them…
It’s winter in New England and those of us with school-age children know that when snow is in the forecast…
And if you combine headsets with treadmills you get even more highly productive and healthy teams. We have previously extolled the virtues…