Author: Michael Cromwell & Dave Gilbert

According to Enterprise Management 360, more than half of existing companies plan to move to Unified Communications as a Service in the near future. Moving their communications to a hosted or cloud-based platform gives businesses several advantages, from financial to technological. This decision is being made by companies of all sizes across all verticals. With as many deployments taking place as have in the past years, there are some common mistakes that can be made, and we will advise you on how to avoid the big ones. Mistake 1: Neglecting the Network A UCaaS phone system will connect across your local network and…

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During its 20 year history, Broadsoft was at the forefront of innovation of cloud communications and collaboration software, developing much of the technology that the world is now reliant upon to execute business continuity plans for businesses, to enable remote employees, and to keep people connected during the COVID-19 pandemic. By the time Cisco acquired Broadsoft two years ago, they had become the market leader globally with nearly 50% of the world’s Unified Communications as a Service (UCaaS) market share. When Broadsoft’s Founder and former CEO, Michael Tessler, left Cisco in February, little could Tessler have envisioned that within a mere 30…

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