Author: Dave Gilbert

A WAN, or Wide Area Network, is a computer network in which the computers connected may be far apart, as opposed to a Local Area Network, where they are all close together (usually within a radius of a half a mile). This enables businesses to connect branch offices to their headquarters, to allow retail locations to communicate with each other on the same network, sharing resources such as customer databases and price lookup tables. In a traditional WAN, all of the hardware and software must exist on the same network. If your company adds a new location, you must bring…

Read More

Auto attendants are intended to be a method of directing calls through a menu so the caller picks the best path for their need. An announcement will be given that should instruct the color of their options, and then they can pick the most appropriate one, but sometimes people are impatient. Sometimes people don’t want to follow the instructions. And sometimes out of frustration they just press buttons. Which buttons are more likely to be pressed out of frustration, which ones are least likely, and how can you get the caller to the right department as painlessly as possible? Message…

Read More